Adapters are available at the reception (extension 14).
The well-being of our guests is important to us. Please inform us about allergies well in advantage. Unfortunately, we cannot guarantee that every meal is completely free of allergens. We would also like to draw your attention to the fact that even our suppliers cannot promise that the delivered goods do not contain any traces of allergenic ingredients.
Arrival and departure
On the day of arrival, your room is available from 4 p.m. Please vacate the room by 10.30 a.m. on the day of departure. If you need more time, please do not hesitate to contact us. If you wish, the bill is ready for you on the last evening of your stay.
We are happy to organise a babysitter for you through "Googie's Babysitting Agentur ". If you prefer to speak to Googie directly, please find the contact details below:
Telephone: +43 (0) 5583 / 30972
Mobile phone: +43 (0) 699 / 1126 26 26
In the immediate vicinity of our hotel at the Arlberg you will find the following banks with ATMs:
Hypobank +43 (0) 50 414-3800
Spend some chatty or relaxing moments in our bar – with an aperitif, our tea specialties, or a nightcap. For more information please contact our colleagues at the bar (extension 60).
It goes without saying that we will be happy to book your bar bill to your room – but in this case we will need your signature.
Bath robes and slippers
Bathrobes and slippers can be found in the hand-woven basket in your room.
You will find various beauty products such as shower lotion, body lotion, shampoo, cotton pads, nail file, shower cap, soap etc. in the little basket in the bathroom. If you would like to use special Kneipp products, you can buy them at the reception.
Do you need more pillows or a different duvet? Our cleaning ladies or our reception team will bring all, that you desire, to your room (until 9.30 p.m.).
We spoil you with a rich breakfast buffet. Or you can have breakfast served in your room (see room service menu). Please hand in your order at the reception.
The free blue local bus takes you to all districts of Lech and Zürs. A timetable for all buses is available at our reception.
Simply contact us by telephone or ask at our reception desk – our friendly staff will be happy to help you (extension 11).
Our reception will be more than happy to inform you about the church service times.
Complaints and suggestions for improvement should be addressed to Mr. Schneider, Ms. Schneider, our reception staff, or to the e-mail address: email@example.com.
We accept cash, but also Eurocard, Master Card, and Visa Card.
In our hotel’s own restaurant Karhornstube, we serve you a 4-course menu on six days a week.
Booking dinner is easy: Just let us know at breakfast if you will be having dinner with us in the evening. We’ll be happy to inform you about the day’s dish selection and prices. Please let us know in advance if you suffer from allergies or intolerances!
Would you like to watch a DVD? No problem! You can rent a DVD player at the reception (extension 11).
Please refer to the map on your room door.
Your fax can be sent to or from our reception. Our fax number is +43 5583 2104 36.
We have taken every possible precaution for your safety. Should a fire break out nevertheless, please call 0-112.
Please also inform the reception at the extension 11 or, at night, the night emergency at 46.
In our spa landscape you will find a small fitness area. In the Sportpark Lech (phone 41850) you can play sports on an additional 580m².
Our cleaning ladies will be happy to organise flower vases for you – just ask at our reception (extension 11).
You can park your car free of charge in the hotel's own underground car park.
If you plan on returning after 10 p.m., please take your key card with you. The main entrance is locked from 10 p.m. for security reasons – so please take your key card with you when you go out in the evening. If you forget your key card, please ring the night bell.
Would you like to build an igloo? Or do you fancy an ice cube in your drink? No problem for our room fairies! Please note, however, that this service will be charged.
Ice skating rink
Our hotel's own 300m² ice rink is the first and only hotel ice rink in Europe and is open daily, except Thursdays, for ice skating or curling. Of course, our hotel guests do not pay admission to the hall and can also rent skates from size 23 free of charge. The following rates apply to all other visitors:
- Children and teens up to the age of 12
2 – 3 p.m.: €2.00
3 – 6 p.m.: €4.00
2 – 3 p.m.: €5.00
3 – 6 p.m.: €8.00
- Rental of ice skates: €5.00
Every Monday, Wednesday, and Friday evening from 5 p.m. our hall is available for ice curling. During this time the ice rink is closed for ice skaters. Our three curling rinks are intended for 2 to 6 people each and can be booked from 5 to 6 p.m. and from 6 to 7 p.m. Other times are possible on request. Please reserve your curling rink well in advance. A fee of €30.00 (up to six people) per rink and hour applies. For each additional person we charge €5.00.
The indoor pool is open from 7 a.m. to 8.30 p.m. for you.
Ironing & washing
Our room maid will get rid of your wrinkles quickly and smoothly. Please put your laundry in the laundry bag in the cupboard – we will organise the rest for you. The reception will be happy to give you information about the rates.
The afternoon snack for hotel guests is served daily from 2 pm to 4 p.m. in the Jägerstube.
Late Check In
On the day of arrival, your room is available from 16:00 hr. Please inform us if your arrival is later than 21:00 hr. Thank you! For the special service of a late arrival "Late Check In" after 11 pm we will charge a Euro 70,- service charge.
Laundry service, ironing & cleaning
Laundry handed in in the morning is returned to you washed and ironed in the evening or in the morning of the next day. Your laundry for dry cleaning will be picked up directly by the cleaning company.
Our caretakers will gladly take care of the transport of your luggage. Please do not put empty suitcases and bags on the cupboard. Our room ladies and caretakers will be happy to take these into custody for you.
Since we only entrust you to the professional hands of experienced staff, we work closely with the Burgi Muxel physiotherapy centre in Lech. Your personal massage will take place by appointment in the cosy Monzabon massage room. Please make an appointment at our reception.
Please be considerate of others. The use of mobile phones is not permitted in the public areas of the hotel.
Various newspapers are available on your suite pad. If you would like to read another newspaper, you can order it at the reception.
We are happy to copy documents for you. Please contact the reception desk.
Plane tickets and reservations
Our reception team will be happy to help you with bookings, reservations, and confirmations of any kind.
Post & mail
The next mailbox is at the reception. You find the local post office next to the Raiffeisenbank.
Postal service & stamps
Stamps, postcards, and a postal service are availalbe at the reception.
The mains voltage in our hotel is approx. 220 volts. If you need an adapter, please contact the reception.
Your room is equipped with a small stereo with radio and CD player. To get you in the mood for your holiday, a CD by Glenn Miller is just waiting to be played.
Our sauna area is open every day until 7.30 p.m. for you.
Seminars & meetings
Our hotel features various seminar and meeting rooms for up to 25 people. We would be pleased to make these premises available to you.
…are available in the small basket in your bathroom.
Shoe cleaning service
In the small basket in your bathroom, you find a shoe polish sponge. In the ski cellar you also find a shoe polishing machine. If you want to have your shoes polished, please inform the reception.
Smoking is prohibited in all rooms and areas of the hotel. Guests who violate this rule must pay a cleaning flat rate of €190.00. If it is not possible rent out your room after departure, you will be charged an extra night. We ask for your understanding!
Coins for the solarium are available at the reception. The solarium is located in the sauna area. According to Austrian law, people under the age of 18 are not allowed to use a solarium.
Looking for a souvenir? How about tea specialities from our tea room or bumblebee figures, natural bath additives, special glasses with traditional motifs? In our small shop at the reception you will definitely find the perfect gift.
Our spa area features an indoor pool, a Finnish sauna, a steam sauna, a brine steam bath, a bio sauna, a solarium, a relaxation room, a small fitness room, showers including a rain shower, drinks, toilets, and plenty of towels.
Ski helmets are particularly important for children and a protective fashion accessory for adults.
A heated ski locker is available for your ski and snowboard accessories. Please leave your ski and snowboard boots in the locker and do not take them to your room. You will find the key in your key folder. Please return the key, together with all other keys, to the reception at check-out.
You can get your ski pass quickly and easily at our reception. We will be happy to advise you.
“Sportalp Waldhart” and “The North Face” ski rental and sports shop
In the sports shops "Sportalp Waldhart" and "The North Face" you will be well looked after. The shops are located in the shopping arcade of the Jagdhaus.
Immerse yourself in the sparkling crystal world of Swarovski. The shop is located in the shopping arcade of the Jagdhaus.
A table in the dining room is automatically reserved for our hotel guests. If you wish to invite outside guests for breakfast or dinner, please reserve a larger table. If you would like to stay in our hotel for dinner (at extra charge), please book your request at breakfast.
Taxi, transfer, limousine with driver
Would you like to reach the airport, the train station, or go on a small excursion? The "Lecher", the Arlberg Express, or the "Taxi Grass" taxi company will gladly take you to your desired destination. Simply contact our reception desk.
Cleaning & sleeping in
Would you like to sleep in or have your room cleaned? Please hang the appropriate door hanger on the outside door handle.
You will find over 30 different open teas by Ronnefeldt in our Jägerstube restaurant and at the hotel bar. We are also happy to wrap up our tea specialties for you to take home as a souvenir .
If you pick up the handset and dial 0, you have an outside line. If you want to be called from outside, your telephone number is: 05583 2104 + your room number.
You will find more information and the most important dialling codes in our telephone manual, right next to the device.
Did you forget to bring your toothbrush? We can help you out with a travel toothbrush. Please contact the reception desk.
You will find a list of all working stations on your suite pad. The TV magazine is available in your room.
It actually never rains in Lech – what we have, is transparent snowfall. If the occasion arises, you are welcome to take an umbrella from the entrance area.
To take advantage of our wake- up service, please call our reception on extension 11.